Return and refund

At BBQ Owner, we want you to be satisfied with your purchase. If you are not fully happy with your order, we provide a simple return process to assist you.

30 Day Return Period

You may return an item within 30 days from the date you receive your order. To be eligible, items must be unused, in their original condition, and include all original packaging, tags, and accessories. Our support team is available to guide you through each step of the return process.

Restocking Fee: $0 (we do not charge any restocking fees for returns).

Return Policy Summary

Return period: 30 days from delivery
Condition: Items must be unused and returned in original packaging with all included items
Support: Assistance is available throughout the return process
Restocking fee: None

Return Shipping Costs

Defective or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, we will cover the return shipping cost.

Customer Initiated Returns

If you wish to return an item for personal reasons, such as a change of mind or ordering the wrong product, you are responsible for the return shipping cost. Original shipping charges are not refundable.

How to Start a Return

Contact Us: Email Help@bbqowner.com with your order number and the reason for your return request.
Prepare Your Package: Place the item securely in its original packaging, including all accessories and documents.
Send Your Return: Follow the instructions provided after your return request is approved.

Refund Process

Inspection: All returned items are reviewed once received to confirm they meet the return requirements.
Refund Timing: After approval, refunds are issued to the original payment method. Please allow up to 7 business days for the refund to appear, depending on your payment provider.

Exchanges

If you would like to exchange an item, please contact us at Help@bbqowner.com, and we will assist you with the process.

Need Help? For additional information, please visit our FAQ Page or contact our customer support team.

Contact Information

Galaxy E-commerce Group LLC
Phone: (747) 247-5018
Email: Help@bbqowner.com
Business Address: 15442 Ventura Blvd, Sherman Oaks, California 91403, United States
Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)
Response Time: We aim to reply within 1-2 business days

Shipping policy

BBQ Owner provides Free Shipping on all orders delivered within the United States. There are no minimum purchase requirements or hidden delivery fees applied at checkout.

1. Shipping Destinations & Costs

We currently ship exclusively to addresses within the United States.

Shipping Fee: $0.00 (Standard Shipping)
Service Area: All 50 U.S. States.
International Shipping: We do not offer shipping to international destinations at this time.

2. Delivery Timeline

To determine your estimated delivery date, please refer to the processing and transit schedule below:

Detail	Timeline
Order Cutoff Time	5:00 PM (EST)
Order Handling Time	1 – 2 Business Days (Monday – Friday)
Transit Time	3 – 4 Business Days (Monday – Friday)
Total Estimated Delivery	4 – 6 Business Days

Note on Processing: Orders submitted after the 5:00 PM (EST) cutoff will begin the handling process on the following business day. Please note that we do not process or ship orders on weekends or federal holidays.

3. Carrier Services

Orders are dispatched via tracked services from the following carriers:

USPS
UPS
FedEx

4. Order Tracking

Once your order is dispatched, a confirmation email will be sent to the address provided during checkout. This email contains a tracking number and a link to our Order Tracking Page to monitor your delivery status.

5. Delivery Support

If your tracking information has not updated for more than three business days, or if you experience a delay beyond the estimated delivery window, please contact us at Help@bbqowner.com. We will coordinate with the carrier to provide a status update or resolution.

Contact Information

Galaxy E-commerce Group LLC.
Phone: (747) 247-5018
Email: Help@bbqowner.com
Business Address: 15442 Ventura Blvd, Sherman Oaks, CA 91403.
Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST).
Response Time: We aim to reply within 1-2 business days.

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