Delivery Policy

This policy outlines how your order is handled once it arrives at your destination. For information on transit times and costs, please see our Shipping Policy.

1. Delivery Location

Unless otherwise requested, carriers will deliver packages to the safest available location at the shipping address provided (e.g., front porch, side door, or building lobby).

  • Gated Communities: Please ensure that delivery drivers have the necessary access codes or are listed with your security gate to avoid delivery delays.

  • Apartments/Offices: Deliveries to multi-unit buildings will be made to the mailroom or concierge unless "Direct to Door" service is specified by the carrier.

2. Signature Requirements

To ensure the security of high-value items, such as premium grills or smokers, a signature may be required upon delivery.

  • Standard Deliveries: Generally do not require a signature and will be left at the door.

  • High-Value Deliveries: Orders exceeding $500 typically require an adult signature. If no one is available to sign, the carrier will attempt redelivery the following business day.

3. Large Item & Freight Delivery (Curbside)

Large or heavy items (e.g., built-in grills, outdoor kitchens) are shipped via freight carriers.

  • Curbside Only: Freight deliveries are strictly curbside. This means the driver will drop the pallet at the end of your driveway or the curb. Drivers are not authorized to move items into backyards, garages, or inside your home.

  • Delivery Appointment: The carrier will call you to schedule a delivery window. You must be present to inspect and sign for freight deliveries.

4. Proof of Delivery

We provide electronic proof of delivery for all orders. This may include:

  • A time-stamped confirmation from the carrier.

  • A photo of the package at your doorstep (where provided by carriers like FedEx or UPS).

5. Missed Deliveries & Redelivery

If a delivery cannot be completed (e.g., no one was home for a signature or the location was inaccessible):

  • The carrier will usually leave a door tag with instructions.

  • After three failed attempts, the package may be returned to our warehouse. In these cases, the customer may be responsible for additional redelivery fees.

6. Theft and Package Security

BBQOwner.com is not responsible for packages stolen after a confirmed "Delivered" status by the carrier. We recommend:

  • Tracking your package closely to ensure you are home at the time of arrival.

  • Using a secure delivery box or "Hold for Pickup" service if you will not be home.

7. Reporting Delivery Issues

If your tracking says "Delivered" but you cannot find your package, or if the item was delivered to the wrong address, please contact us within 24 hours.

  • Business name: BBQ Owner
  • Company Name: GALAXY E-COMMERCE GROUP LLC
  • Phone: (747)-247-5018
  • Email: support@bbqowner.com
  • Contact Form: https://bbqowner.com/pages/contact
  • Corporate Headquarters: 15442 Ventura Blvd., Ste 201-1464, Sherman Oaks, CA 91403, United States
  • Opening Hours: Monday to Sunday (9 am - 6 pm PST) (Live Chat and E-mail)