At BBQ Owner, we are committed to providing the highest value for premium outdoor cooking and heating equipment. We work closely with our manufacturers to ensure that our pricing is both competitive and reflective of the quality and service we provide as an authorized dealer.
If you find a lower advertised price for the exact same product on another authorized online retailer’s website, we want to hear from you. We will verify the price to ensure it aligns with manufacturer guidelines (MAP), and if it qualifies, we will match it. We can provide a custom discount code for your order or, if you have already purchased the item within the last 7 days, we will refund you the difference.
How to Request a Price Match
To request a match, please contact our support team via phone, email, or live chat before placing your order. Please provide a link to the competitor’s product page for verification.
Contact Information
Galaxy E-commerce Group LLC.
Phone: (747) 247-5018
Email: Help@bbqowner.com
Business Address: 15442 Ventura Blvd, Sherman Oaks, CA 91403.
Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST).
Response Time: We aim to reply within 1-2 business days.