Refund policy

At BBQ Owner, we want you to be satisfied with your purchase. If you are not fully happy with your order, we provide a simple return process to assist you.

30 Day Return Period

You may return an item within 30 days from the date you receive your order. To be eligible, items must be unused, in their original condition, and include all original packaging, tags, and accessories. Our support team is available to guide you through each step of the return process.

Restocking Fee: $0 (we do not charge any restocking fees for returns).

Return Policy Summary

  • Return period: 30 days from delivery

  • Condition: Items must be unused and returned in original packaging with all included items

  • Support: Assistance is available throughout the return process

  • Restocking fee: None

Return Shipping Costs

Defective or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, we will cover the return shipping cost.

Customer Initiated Returns

If you wish to return an item for personal reasons, such as a change of mind or ordering the wrong product, you are responsible for the return shipping cost. Original shipping charges are not refundable.

How to Start a Return

  1. Contact Us: Email Help@bbqowner.com with your order number and the reason for your return request.

  2. Prepare Your Package: Place the item securely in its original packaging, including all accessories and documents.

  3. Send Your Return: Follow the instructions provided after your return request is approved.

Refund Process

  • Inspection: All returned items are reviewed once received to confirm they meet the return requirements.

  • Refund Timing: After approval, refunds are issued to the original payment method. Please allow up to 7 business days for the refund to appear, depending on your payment provider.

Exchanges

If you would like to exchange an item, please contact us at Help@bbqowner.com, and we will assist you with the process.

Need Help? For additional information, please visit our FAQ Page or contact our customer support team.

Contact Information

Galaxy E-commerce Group LLC
Phone: (747) 247-5018
Email: Help@bbqowner.com
Business Address: 15442 Ventura Blvd, Sherman Oaks, California 91403, United States
Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)
Response Time: We aim to reply within 1-2 business days