Question #1: What is the estimated delivery time for an order?
Answer: Total delivery time is composed of handling and transit periods:
Handling Time: 1–2 Business Days (Monday – Friday)
Transit Time: 3–4 Business Days (Monday – Friday)
Estimated Total: 4–6 Business Days
For additional data, please visit our Shipping Policy.
Question #2: Do you offer free shipping?
Answer: Yes. BBQ Owner provides free standard shipping on all orders delivered within the United States. There are no minimum purchase requirements or additional delivery fees applied at checkout.
Question #3: Where is BBQ Owner located?
Answer: BBQ Owner is located in the United States. We fulfill and ship orders to customers within the United States.
Question #4: What if I receive a defective product?
Answer: If you receive an item that is damaged, defective, or incorrect, BBQ Owner will cover the return shipping costs. Please notify our support team at Help@bbqowner.com with your order number to initiate the process. Items must be returned within 30 days of delivery in their original condition and packaging. For further details, please consult our Return Policy.
Question #5: Can I cancel my order after it’s placed?
Answer: We accept cancellation requests within a 24-hour window following order placement. Please contact Help@bbqowner.com immediately if you need to cancel an order.
Question #6: What is your return policy?
Answer: We accept returns within 30 days of the delivery date. To qualify for a return, the item must be unused, in its original condition, and include all original packaging and accessories. While we do not charge a restocking fee ($0), please note:
Defective/Incorrect Items: BBQ Owner covers the return shipping costs.
Customer-Initiated Returns (Change of mind): The customer is responsible for the return shipping costs, and original shipping charges are non-refundable.
For specific instructions or to start a request, please contact Help@bbqowner.com or visit our Return Policy.
Question #7: When will I get my refund after returning a product?
Answer: After your returned item is received and inspected to confirm it meets our return requirements, we will issue a refund to your original payment method. Most refunds appear on your account within 7 business days, depending on your bank or payment provider’s processing times. For full details, please visit our Refund Policy.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: All orders are covered by a 30 day guarantee. You can find the full details in our Return Policy.
Question #9: How can I reach customer support?
Answer: You can contact our customer support team through the Contact Us Page or by sending an email to Help@bbqowner.com.
Question #10: Do you ship to other countries?
Answer: Currently, we only ship to customers within The United States.
Question #11: Is there a physical store location?
Answer: We are an online shop. This helps us keep our costs low and offer a wider variety of products to our customers.
Question #12: Can I place a bulk order for a business?
Answer: Yes, we can help with bulk orders. Please contact our customer support team to discuss the details of your request.
Question #13: What is the process for an exchange?
Answer: For all the steps on how to exchange a product, please check our Return Policy.
Question #14: How can I see where my order is?
Answer: You can check the status of your delivery by visiting the Track Order Page on our website.